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About On-Line Shopping
About . . . On-Line Shopping

Now you can buy many of our products on-line and have them shipped most anywhere in Canada and the United States. Our on-line store provides industry standard security to ensure the integrity of your purchases with on-line credit card processing. Deliveries are made with top shipping companies, UPS or Canada Post, with on-line package tracking standard.

All prices are in Canadian dollars.

go to Honeybee e-Centre Shop On-Line

Frequently Asked Questions

How do I access the Honeybee e-Centre On-Line Store?

How do I browse/select products for purchase?

How do I check what's in my shopping cart and make changes?

What is a customer account and how is it used?

How do I check out and complete my purchase?

What shipping options are available?

How long does it take to process my order?

What payment options are available?

What currency is used and how do I pay with my U.S. credit card?

Who pays shipping, brokerage and duties?

What type of security is used?

What is your privacy policy?

 
Q. How do I access the Honeybee e-Centre On-Line Store?
To access our on-line store, simply select the "Products/Shop-Online" button in the main menu bar at the top of each page. Since the on-line store is fully integrated with the website, you can jump back and forth between the information pages and the store pages without losing products currently in your shopping cart.
 

 
Q. How do I browse/select products for purchase?

You can quickly find our products by either:

  • Selecting "Products/Shop-Online" and then selecting the product category or subcategory of your choice. This can be done from either the left hand side-bar menu or by selecting the category picture or name.

OR

  • Using the "Search" tool located at the top of the left side-bar menu.
You can select a product to purchase on a category page by:
  • Clicking on the product picture, product name, or "Buy Now!"
  • Select from the product "Style" drop down list (if available), enter the quantity, and click on the "Add to Cart" button.
 

 
Q. How do I check what's in my shopping cart and make changes?
Once an item is added to your shopping cart, a shopping cart status bar is displayed just below the main menu bar. The status bar informs you how many items are in your cart and provides options to view your cart or to proceed to checkout.
By clicking on the shopping cart symbol, you can see the detail of all of the items in your cart. You can change the quantity of an item, or remove the item from your cart.
To continue shopping, simply click on the "Continue Shopping" button.
 

 
Q. What is a customer account and how is it used?

A customer account contains the shipping and billing information for a customer and is password protected. A customer can create their own account and select their own password. Once the shipping and billing information has been entered into an account, the customer does not have to re-enter shipping and billing information for subsequent on-line purchases.

*** A customer account is NOT required to make an on-line purchase ***

Customers may enter their shipping and billing information for each on-line purchase rather than using a customer account.
 
To create a new customer account, or to login to your existing account, simply click on the "Login" button on the far right hand side of the top navigation bar and follow the instructions.
 

 
 
Q. How do I check out and complete my purchase?
 

Once you have selected all of the desired items for purchase:

  • Click the "Secure Checkout" button on the top navigation bar.
  • Confirm your shopping cart contains the correct items and quantities to be purchased.
  • Login to your customer account if you have created one.
  • Click "Continue Checkout".
  • Enter/verify your billing information. Click on "Continue".
  • Enter/verify your shipping information.
    • If you want to pickup your order at our store, select "1) In-store pickup by me"

    OR

    • To have your order shipped, select "2) Ship to billing address"
  • Select the shipping option.
  • Enter your credit card information. Click "Submit".
  • Confirm your order. Click "Confirm".
  • An email confirmation for your purchase will be sent to you.
 

 
 
Q. What shipping options are available?
 

We ship to most habitable places in Canada and the U.S.A. There is generally a choice of Standard shipping by ground, or Express shipping by air. On-line purchases can also be deemed for customer pickup.

See Shipping Options

 

 
 
Q. How long does it take to process my order?
 

Most orders are shipped within 2 business days of receipt of order. We will contact you if we have a problem shipping your order promptly.

 

 
 
Q. What payment options are available?
 
We accept the following major credit cards:

 

 
 
Q. What currency is used and how do I pay with my U.S. credit card?
 
All prices listed are in Canadian Dollars (CAD). You can pay with your U.S. Visa or MasterCard credit cards. Your financial institution will convert Canadian Dollars to U.S. Dollars for your credit card statement.

Get current exchange rates.

 

 
Q. Who pays shipping, brokerage and duties?
 
  • Shipping is calculated and included in your order and is thus considered Pre-paid.
  • Brokerage is included in the shipping charges to the U.S. for orders under $200 USD. For shipments over $200 to the U.S., we will contact you for instructions.
  • Duties are the responsibility of the purchaser.
 

 
Q. Which taxes are included and which taxes are my responsibility?
 
  • For orders shipped to Canadian destinations, the GST is included.
  • For orders shipped to destinations in B.C., the PST is included.
  • For orders shipped within Canada, excluding B.C., the purchaser is responsible for any taxes other than the GST.
  • For orders shipped to the U.S., no tax is included. The purchaser is responsible for any applicable taxes.
 

 
 
 
Q. What type of security is used?
 
Honeybee e-Centre incorporates industry standard security using 128 bit Secure Sockets Layer (SSL) encryption technology to safeguard your financial transactions.
 
Honeybee Centre does not store credit card information. When the customer is asked for their credit card information, the website switches to Jammicron's secure server (our website host), which is secured by a Thawte certificate (see www.jammicron.com). The credit card information and transaction details are then sent securely to the E-xact Payment Gateway for authorization (see www.e-xact.com).
 

 
 
Q. What is your privacy policy?
 

Honeybee Centre engages in a strict privacy policy to keep your personal information confidential.

See our Privacy Policy

 

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